Tour Guide - Guinness Brewery Retail

Location US-MD-Halethorpe
Posted Date 2 months ago(10/4/2021 11:54 AM)
ID
361575
Category
Retail
Employment Type
Parttime-Regular

Overview

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you’re pursuing — a new challenge, a sense of belonging, or just a great place to work — our focus is helping you reach your full potential. Learn more about working here at http://careers.aramark.com or connect with us on Facebook, Instagram and Twitter.

Description

Position Summary: The Tour Guide is responsible for ensuring guest satisfaction by learning and accurately delivering approved tour scripts with enthusiasm and professionalism, booking reservations, confidently engage and assist individual guests and large groups needs. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs. 

Essential Functions: 

  • Guides patrons on tours 
  • Greets guests in a courteous and professional manner 
  • Understands and speaks to history, knowledge, and facts about the location 
  • Respond to customer questions and requests 
  • Responsible for the safety of tour guests 
  • Maintain professional demeanor and appearance 
  • Other duties and tasks as assigned by manager 


Qualifications

  • Previous guest services experience preferred 
  • Demonstrates interpersonal and communication skills, both verbal and written 
  • Demonstrate organizational skills, accuracy, and attention to detail 
  • Able to stand and walk for long periods of time to conduct tours 
  • Experience with Living History and Cultural History presentations a plus 
  • Requires occasional lifting, carrying, pushing, pulling of up to 25 lbs 
  • Demonstrates interpersonal and communication skills, both verbal and written 
  • Demonstrate organization skills, accuracy, and attention to detail 
  • Requires occasional lifting, carrying, pushing, pulling of up to 25 lbs 

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