Responsible for proactive support and maintenance around POS systems.
Monitors support issues, ensures resolution plans and reports progress to management.
Work with users to define and evaluate business needs, challenges and inefficiencies that may be resolved through automated solutions.
Responsible for communicating any hardware defects to vendors and application owners and for coordinating repair and replacement.
Collaborates and executes on quality assurance strategies and plans.
Communicates with site users regarding any system enhancements and or scheduled upgrades.
Participate in technical and functional training classes as necessary or required
Installs, tests and tunes software and hardware related to business applications, as needed.
Associates Degree in Information Technology or a related field; or equivalent work experience is required. Bachelor’s Degree is desired.
Extensive point of sale experience and technical support is required.
Hands on expertise with large and complex hospitality and Point of Sales systems desired. Strong analysis, organization, communications, interpersonal skills and project management skills are essential.