IT POS Field Support Technician - M&T Bank Stadium- Premium

Location US-MD-Baltimore
Posted Date 1 month ago(9/3/2021 3:13 PM)
ID
356048
Category
Culinary
Employment Type
Parttime-Temporary

Overview

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you’re pursuing — a new challenge, a sense of belonging, or just a great place to work — our focus is helping you reach your full potential. Learn more about working here at http://careers.aramark.com or connect with us on Facebook, Instagram and Twitter.

Description

ESSENTIAL FUNCTIONS:

  • Responsible for proactive support and maintenance around POS systems. 

  • Provides technical support for Clover POS hardware running Bypass Cloud Enterprise
  • Monitors support issues, ensures resolution plans and reports progress to management.

  • Provides excellent customer service during event support.
  • Proactively maintains systems and executes preventative maintenance plans.
  • Monitors system status and reacts to issues as they arise. 
  • Work with users to define and evaluate business needs, challenges and inefficiencies that may be resolved through automated solutions. 

  • Responsible for communicating any hardware defects to vendors and application owners and for coordinating repair and replacement.

  • Collaborates and executes on quality assurance strategies and plans.

  • Communicates with site users regarding any system enhancements and or scheduled upgrades.

  • Participate in technical and functional training classes as necessary or required

  • Installs, tests and tunes software and hardware related to business applications, as needed.

  • Other duties and tasks as assigned by manager

SCOPE:

  • Provides consultation on POS and back office systems and back office systems
  • Enforces IT policies and standards
  • Employs considerable creativity, innovation and design skills in performing this function.
  • Strong ability to work well independently and make a solid contribution toward the goals of the team
  • Ability to communicate effectively with associates, supervisors and guests

Qualifications

  • Must be 18 years of age or above
  • Associates Degree in Information Technology or a related field; or equivalent work experience is required. Bachelor’s Degree is desired.  

  • Extensive point of sale experience and technical support is required. 

  • Hands on expertise with large and complex hospitality and Point of Sales systems desired.  Strong analysis, organization, communications, interpersonal skills and project management skills are essential.

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