Waiter/Waitress - Georgetown University Hotel & Conference Center

US-DC-Washington
2 months ago
ID
132182
Category
Hotel - Lodging - Recreation
Employment Type
Parttime-Regular

Overview

Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com or connect with us on Facebook and Twitter.

Description

Position Summary: The Waiter/Waitress is responsible for taking customer orders and serving food and beverage according to customer requests.  The Waiter/Waitress should provide general customer service within the dining establishment as well as escalate and/or resolve any issues as necessary to ensure guest satisfaction.  Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs. 

 

Essential Functions:

  • Serves food and beverage to guests according to guests orders and/or banquet menu
  • Maintains knowledge of menu items and all other offerings
  • Maintains appearance and cleanliness of food service areas during event
  • Replenishes food and beverage product
  • Adheres to all alcohol service policies and safe drinking guidelines including checking guests’ identification
  • Provides excellent customer service, anticipating guests’ needs
  • Breaks down and cleans/sanitizes food service areas, workstations, and equipment
  • Maintains a positive attitude towards guests, customers, clients, co-workers, etc.
  • Adheres to Aramark safety policies and procedures including proper food safety and sanitation
  • Ensures security of company assets
  • Take orders from guest and delivers to guest rooms
  • Properly set-up and serve guest once in the room
  • Maintains hotel standards of F&B quality and guest service
  • Other duties and tasks as assigned by manager

Qualifications

  • Previous experience as a server or in food service role preferred
  • Demonstrates excellent customer service skills
  • Demonstrates excellent communication and interpersonal skills, both written and verbal
  • Working knowledge of food safety principles and procedures
  • Must be able to obtain a food safety certification
  • Requires constant standing and walking
  • Requires frequent lifting of up to 25 lbs.
  • Requires occasional lifting of up to 50 lbs.
  • Must be available to work flexible hours including evenings and weekends
  • Room service experience preferred

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