Concierge - Susquehanna - MVC EVS

4 months ago
Employment Type


Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at or connect with us on Facebook and Twitter.


Aramark’s leisure group specializes in lodging, recreation, conference centers and meeting services. The scope of our operations includes lodging, conference and meeting space, houseboats and other marine activities, retail merchandise, casual and fine dining experiences, and interpretive tours in some of this country's most pristine protected lands and national parks. We have been active partners with the National Park Service for over 20 years, providing high-quality visitor services in numerous locations across the United States. We are one of the nation’s leading managers of conference centers with a strong focus on customer experience. We are considered a premier provider of professional services by clients and competition alike, committed to providing high-quality recreation, hospitality and authentic experiences to clients and visitors from all over the world.


Job Summary

The Concierge is responsible for greeting and assisting all guests, visitors, and staff that enters the lobby and ensuring that the area they are in is clean, orderly, and welcoming to all guests, visitors, and staff.


Job Responsibilities

  • Responsible for maintaining a friendly, efficient, positive customer service attitude toward customers, clients and co-workers. Is responsive to customer needs.
  • Responsible for ensuring that each customer feels informed, understood, and special through genuine and positive communication.
  • Responsible for contributing ideas and feedback to the department and for being able to be depended upon to meet commitments.
  • Responsible for assisting guests and visitors with checking bus times, calling cabs, and helping them get to their vehicle.
  • Responsible for identifying and addressing customer needs as they arise.
  • Responsible for maintaining the cleanliness and order of the lobby including wheelchairs.
  • Responsible for coordinating the transportation of residents or visitors with taxi service, STEP van or bus.
  • Responsible for assisting guests with directions and way finding.
  • Responsible for offer purchases of gifts or flowers and for coordinating delivery. Ensures that retail items are displayed, stocked and rotated properly.
  • Responsible for coordinating guest trays and booking of rooms for patient/resident and family’s special events.
  • Responsible for coordinating the distribution and ordering of the residents’ newspapers.
  • Responsible for securing documents for pickup by funeral director or others.
  • Responsible for assisting transporters with the transportation of patients to their vehicle(s).
  • Responsible for assisting with the setup (placement of signs, parking of vehicles, etc.)



  • Must be fluent in English language both spoken and written
  • Computer literate in MS Office programs; some experience with property management systems preferred
  • Previous hospitality experience preferred
  • Willingness to gain a good understanding of location and surrounding area, becoming fully knowledgeable on all activities and amenities offered  

Equipment Used:
Computer, Fax, Calculator, Printer, POS System, Photocopier
Travel Requirements:   Little or No Travel (>10%)
Lifting Requirements:  
SEDENTARY - Lifting up to 10 pounds maximum and occasionally lifting and/or carrying small items (files, manuals, binders)




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