Guest Service Representative - PT Float Pool - 3M

4 months ago
Customer Service
Employment Type


Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at or connect with us on Facebook and Twitter.


Aramark’s leisure group specializes in lodging, recreation, conference centers and meeting services. The scope of our operations includes lodging, conference and meeting space, houseboats and other marine activities, retail merchandise, casual and fine dining experiences, and interpretive tours in some of this country's most pristine protected lands and national parks. We have been active partners with the National Park Service for over 20 years, providing high-quality visitor services in numerous locations across the United States. We are one of the nation’s leading managers of conference centers with a strong focus on customer experience. We are considered a premier provider of professional services by clients and competition alike, committed to providing high-quality recreation, hospitality and authentic experiences to clients and visitors from all over the world.


Position Summary:
The Aramark Guest Service Representative (GSR) and Gatekeeper provides the first line of customer service to our valued 3M guests. GSRs/Gatekeepers provide safety and security, answer internal phone calls, respond professionally to emails, make visitor badges and provide general customer service for all campus inquiries. 
Essential Functions:

  • Provide a favorable first impression and friendly welcome to all guests
  • Overcome objections effectively.
  • Provide excellent guest service to each caller, always striving for first call resolution.
  • Follow Aramark & 3M SOP's
  • Process all visitor badge requests, changes and cancellations according client requests.
  • Utilize approved telephone etiquette procedures while maintain a positive and professional demeanor at all times.
  • Resourceful in gaining answers to guest questions as efficiently as possible.
  • Know and comply with all company policies and procedures regarding safety, security, emergencies and concerns.
  • Other duties as assigned

Status and Scope:
Reports to Department Supervisor and Manager.



  • High school diploma or GED equivalent (some college preferred) with 2 or more years in customer service, hospitality, sales or call center experience is required.
  • Effective verbal communication and listening skills. 
  • Customer focused sales skills.
  • Strong computer skills, proficient in Microsoft Outlook and Internet browser, hotel systems experience a plus.
  • Excellent organizational, problem solving, complaint resolution and negotiation skills.
  • Self motivated and quick to learn.
  • Ability to work in fast-paced, busy contact center environment.
  • Flexible scheduling required.

Equipment Used:
Computer, Fax Machine, Telephone, SMS
Travel Requirements:   Little or No Travel (>10%)
Lifting Requirements:  
SEDENTARY - Lifting up to 10 pounds maximum and occasionally lifting and/or carrying small items (files, manuals, binders)


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